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Change, reschedule or cancel

Edit details, move a date, cancel a date or the whole event.

Edit details

Change anything in the event and select Save changes. Every change is kept in Change history.

Move a date

  1. Step 1: Find the date and enter the New start and New end.
  2. Step 2: Choose whether to Email ticket holders about this change and add a Message to ticket holders.
  3. Step 3: Select Save new time. Tickets stay valid for the new time.

Cancel one date

Select Cancel this date, give a Reason (sent to ticket holders), and confirm. Ticket holders are emailed; refund them from Orders.

Cancel the whole event

Select Cancel event and start refunds, give a reason and type CANCEL to confirm. Every paid ticket is refunded and ticket holders are emailed.

Archive

Archive event hides a finished event from your lists. Orders and reports are kept.

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