Change, reschedule or cancel
Edit details, move a date, cancel a date or the whole event.
Edit details
Change anything in the event and select Save changes. Every change is kept in Change history.
Move a date
- Step 1: Find the date and enter the New start and New end.
- Step 2: Choose whether to Email ticket holders about this change and add a Message to ticket holders.
- Step 3: Select Save new time. Tickets stay valid for the new time.
Cancel one date
Select Cancel this date, give a Reason (sent to ticket holders), and confirm. Ticket holders are emailed; refund them from Orders.
Cancel the whole event
Select Cancel event and start refunds, give a reason and type CANCEL to confirm. Every paid ticket is refunded and ticket holders are emailed.
Archive
Archive event hides a finished event from your lists. Orders and reports are kept.
Related articles
- Refund an orderFull, partial or per-ticket refunds.
- Email your ticket holdersSend updates to everyone booked on an event.
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