Organiser guides
Setting up, selling tickets and running the door.
- Getting startedCreate your account, set up your organisation and find your way around the dashboard.4 articles
- Events and ticketsCreate events, add dates, set up ticket types, questions, and publish.8 articles
- Reserved seatingSeating plans, price bands, accessible seats — or let us build your plan for free.4 articles
- Selling and promotionYour branded shop, promo codes, referral links, messages and waiting lists.7 articles
- Your own web addressPut your shop at tickets.yourdomain — set up automatically or by hand.4 articles
- Orders and refundsFind orders, refund, move dates, transfer tickets and book guests.6 articles
- At the doorScan tickets with any phone, handle groups and re-entry, and work offline.4 articles
- Payments, fees and reportsSet up payments, understand fees and payouts, and export your figures.3 articles
- Team and securityInvite colleagues, choose roles, transfer ownership and protect your account.4 articles
- API and webhooksConnect Ticket Cherry to your own systems.2 articles
Bought tickets?
The event organiser sells the tickets and handles refunds and changes. These guides help with everything else.
- Find your tickets
Lost the email? Get secure links sent again — no account needed.
- Getting in
Show your QR code on your phone or printed.
- Prices and booking fees
The full price is shown before you pay.
- Refunds, transfers and name changes
The organiser is the seller and decides refunds.
- Payment pending or failed
What to do if your payment didn't go through.
- Accessibility and access needs
Find access information and tell the organiser what you need.
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Still need help?
Email hello@ticketcherry.com. Questions about tickets you've bought go to the event organiser.
Test environment: the example organisers and their orders are fictional, payments are simulated and the demo resets every night. Try the demo accounts.