Refunds, transfers and name changes
The organiser is the seller and decides refunds.
- Refunds — the organiser is the seller and decides refunds under the policy shown on the event page and at checkout. Use the message form on your order page to ask.
- Name changes and transfers — if the organiser allows it, change the attendee name or transfer a ticket from your order page. The person you transfer to accepts by link and gets a new ticket; yours stops working.
- Cancelled events — you'll be emailed, and the organiser will refund paid tickets.
Related articles
- Find your ticketsLost the email? Get secure links sent again — no account needed.
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