Terms

Prelaunch draft. This text has not yet been reviewed by a lawyer and some operator details are still to be confirmed. It will be finalised before Ticket Cherry takes live payments. It does not create any guarantee, certification or universal refund entitlement.

Who we are

Ticket Cherry provides ticketing software. It is operated by Mullens Limited (company number 17109449), 46 Sparsholt Road, Weston, Southampton, SO19 9NJ.

For buyers

When you buy tickets, your contract for the event is with the organiser, who is the seller. The organiser's refund policy applies and is shown on the event page. Your statutory rights are not affected.

For organisers

• You are the seller of your events and responsible for them, including accurate descriptions, refunds and legal obligations.
• Payments are processed by our payment provider under its terms, on your own payment account.
• The platform fee is set out on the pricing page and applies to paid tickets.
• We may pause sales for documented operational, security or legal reasons.

Availability

We work to keep the service reliable but don't guarantee uninterrupted availability.