Privacy notice

Prelaunch draft. This text has not yet been reviewed by a lawyer and some operator details are still to be confirmed. It will be finalised before Ticket Cherry takes live payments. It does not create any guarantee, certification or universal refund entitlement.

Operator: Mullens Limited, 46 Sparsholt Road, Weston, Southampton, SO19 9NJ.

Two roles

Organisers are the sellers of their events and decide how buyer information is used for their events; for that data Ticket Cherry acts on the organiser's behalf. For organiser accounts and the operation of our platform, we decide how data is used.

What we collect

• Organiser accounts: name, email, security data (password hashes, two-factor settings), team membership.
• Buyers: name, email, order details, answers to the organiser's booking questions, attendance records.
• Payments are handled by our payment provider; we never receive full card numbers.

Marketing

Marketing consent is optional, separate from your order and never pre-ticked. You can unsubscribe at any time.

Retention

Financial records are kept for as long as the law requires. Sensitive booking answers can be set to expire after the event. Unnecessary personal data is removed when an account or order is deleted, while records that must legally be kept are retained.

Your rights

Contact hello@ticketcherry.com to access, correct, export or delete your data.