Refund an order
Full, partial or per-ticket refunds.
- Step 1: Open the order and go to Refunds.
- Step 2: Choose specific tickets to refund (this cancels them for entry), or enter a partial amount (tickets stay valid).
- Step 3: Give a Reason.
- Step 4: Review the amounts we show, including the Ticket Cherry fee returned. Tick I've reviewed the amounts. For large refunds, also type REFUND.
- Step 5: Submit. The refund runs in the background and the order shows its progress.
Note: Payment processing fees may not be returned by the payment provider. Refunds usually reach the buyer within 5–10 working days, depending on their bank.
Related articles
- Find and manage ordersSearch orders and see everything about each one.
- Change, reschedule or cancelEdit details, move a date, cancel a date or the whole event.
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