Test site: payments are simulated. Details
Help centre

Ask booking questions

Collect what you need — per order or per ticket — with care for sensitive answers.

Open the event and find Add a question.

  1. Step 1: Write the Question and optional Help text.
  2. Step 2: Choose Ask: Once per order (buyer) or For each ticket (attendee).
  3. Step 3: Choose the Answer type: Short text, Long text, Choose from a list, Checkbox, Date or Explicit consent. For lists, add Options (one per line, for lists).
  4. Step 4: Tick Required if it must be answered, and choose which tickets it applies to (Apply to).
  5. Step 5: Tick Sensitive (health, access needs, etc.) for anything personal. Sensitive answers are hidden from door staff and from general exports.
  6. Step 6: Optionally tick Show this answer to door staff on scan (not allowed for sensitive questions), and set Delete answers this many days after the event.
  7. Step 7: Select Add question.

Related articles

Ask a question

Describe what you’re trying to do and we’ll point you to the right guides.

For example:

AI answers are coming soon; for now this matches your question to our guides. Please don't share card details, passwords or personal information.

Still stuck? See Contact & support.